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Oxford Clinic Hospital FAQAdmissionHow long will the procedure take?This can vary widely depending on the type of procedure you are having and the type of anaesthetic or sedation used. The Admissions Nurse will be able to give you an estimated time when you arrive. What is the expected time lapse between my reporting time and my procedure time?Your arrival time is usually 15 – 30 minutes prior to your procedure or surgery to allow time for the Admissions Nurse to assess your individual needs and carry out any preparation required. Will I be notified if there is a delay with the commencement of my procedure?If we have advanced notice of delays you will be notified prior to your admission and your reporting time adjusted. If delays occur after your arrival, the Admissions Nurse will keep you informed of these and make sure you are comfortable whilst awaiting your procedure. Can I use my mobile phone whilst in hospital?Mobile phones should be switched off at the time of your admission and must not be used in the Recovery area due to interference with medical equipment. VisitingWhat are OCH visiting hours?We do not have set visiting hours, however, we advise visitors to call the hospital beforehand, to arrange a suitable visiting time, as in some instances restrictions may apply. The doctor just called me to say operation is finished and the patient is now in Recovery; can I visit the patient?In consideration of both patient wellbeing and the comfort and privacy of other patients in Recovery, visitors to this area are restricted. Please be aware that visitors to Recovery are admitted at the discretion of the nursing staff and are limited to one person per patient at any time. Are family members allowed in Recovery when the patient wakes up?As above Do you have cafeteria facilities in the building?We have a waiting area on Intus on Level 1 where tea and coffee facilities are available. Where is the nearest café?The nearest cafes to the Clinic are:
Where can I wait on site until the patient is ready to go?We have a waiting area on Intus on Level 1 where tea and coffee facilities are available. How do I obtain access to the hospital after hours?For security reasons, the main doors of the hospital are locked each evening at 6pm. A security guard is able to grant access to visitors until 7:30pm. Please ask our nursing staff about access to Oxford Clinic after this time. ParkingAfter I have dropped my family member off can I leave my car on site for the duration of their procedure?If you have a friend or family member dropping you off and/or collecting you, parking is restricted to the time of your admission and collection only. They will be unable to leave their car parked at the Clinic throughout the duration of your stay. Departure and Follow-upWhat time does the Consultant do rounds the day following my procedure?Specialists normally visit their overnight patients between 8am and 10am the following day, however this can vary depending on their schedule. What is the usual time of patient departure following overnight stay?Discharge is not at a set time but is coordinated to accommodate clinical requirements and patient preference. Do I need to “sign out” or pay my account before I leave the hospital?On discharge there is no need to “sign out” or settle your account. To which floor do I go to collect the patient when they are ready to go home?Friends or family members collecting a patient following their procedure or surgery should go to the Hospital Floor on Level 3, unless otherwise indicated. Where is the nearest pharmacy as I have a prescription that needs to be filled?A list of pharmacies and their opening hours is included under the Prescription section. We need to go to CRG (radiology) following the procedure. How do we get there? Which is the most direct route?You will be given a referral form after your procedure or surgery which has the address of the CRG clinic to which you have been referred and a map showing how to get there. Reception staff will be able to provide further information if you are unfamiliar with the area. Are you able to call a taxi for me following the procedure?When you are ready to go home our nursing staff will assist in contacting the person you have nominated to collect you. We strongly recommend that you do not take a taxi or any form of public transport home. When I come back for my post operative appointment, do I come back to the hospital floor?Your post-operative appointment will take place at your specialist’s consulting rooms. Insurance and PaymentDoes OCH need to have a copy of the insurance approval letter?If you have a Prior Approval letter from your insurance company we will take a copy for our records. However your Prior Approval number is adequate if you have not received or have forgotten your letter. Will the consultant complete and sign the form from my insurance company?Please bring the insurance form with you for the consultant to complete following your procedure. Who sends the account to the insurer?If you are covered by insurance for your procedure or surgery, we request that you forward all invoices directly to your insurance company for payment as Oxford Clinic Hospital does not liaise directly with insurance companies regarding claims. Where can we make payment if I want to settle the account today?If you wish to make an Oxford Clinic Hospital payment on site you may do so at Intus Reception on Level 1. Does Oxford Clinic Hospital offer credit facilities or allow payment by installments?Patients are expected to organise their own financing prior to surgery as credit facilities and payment by installments are not offered.
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