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Payment Arrangements

Consulting Floors (Intus/OCWH)

Following your consultation an invoice for professional services will be given to you by our reception staff prior to your departure.

If your consultation is covered by private health insurance we would request that you promptly forward this invoice to your insurance company.

If your consultation is not covered by private health insurance, payment would be appreciated at the time of consultation and may be paid by cash, cheque, EFTPOS, Visa or MasterCard. For Intus accounts, internet banking is also available. Accounts are due for full payment within 7 days of invoice date. Please contact us should you have concerns regarding your account.

Please note: Oxford Clinic does not send invoices directly to insurance companies. Liability for payment of all invoices remains with the policy/account holder.

Hospital

Patients with Private Health Insurance

At the time of your specialist consultation we recommend that you request approximated costs for the procedure or surgery you are to undergo.

Approximate costs will need to be obtained for the following:

  • Specialist's fee
  • Anaesthetist's fee (if applicable)
  • Hospital charges

If your treatment is covered by insurance you will need to arrange "prior approval" for your procedure or surgery. (This enables the insurance company to pay their share of the account rather than you paying first and then claiming a refund).

Please provide your "prior approval number" on your Payment of Your Hospital Account Form.

If you obtain your prior approval number after you have returned your Payment of Your Hospital Account Form, please phone Oxford Clinic Hospital prior to admission on 379 0555 or fax the approval number to 363 7041.

ACC Patients

If your treatment is covered by ACC, your specialist will seek approval for surgery on your behalf. You will need to provide your specialist’s administrative staff with your claim number and the name of your ACC Case Manager.

Once approval is obtained, you will receive a confirmation letter from ACC. Your admission will then be booked and following your procedure or surgery the hospital will submit your accounts to ACC.

If your procedure or surgery is only partially funded by ACC, you will be required to pay a portion of the account yourself. This part-payment may be covered by your insurance policy.

Patients Without Private Health Insurance or ACC Cover

If you do not have approved funding from your insurance company or ACC, you may be required to make a payment in advance. If this is the case, you will be contacted by our Finance Manager prior to your admission so that arrangements can be discussed.

Invoices and Payment

You will receive two or three invoices relating to your hospital treatment, depending on your procedure or surgery:

  • Specialist's Fee
    An invoice for professional services will be posted to you approximately one week following treatment for payment by yourself or your insurance company. Please note that payment should be made directly to the specialist and not the hospital.
  • Anaesthetist's Fee (if applicable)
    An invoice for professional services will be posted to you approximately one week following treatment for payment by yourself or your insurance company. Please note that payment should be made directly to the anaesthetist and not the hospital.
  • Hospital Charges
    An invoice which covers charges for theatre time, recovery services and medical supplies used or a fixed procedure or surgery fee (if applicable) will be posted to you approximately one week following treatment. For some smaller procedures or surgery you may receive this invoice on the day of treatment. Please note that payment should be made directly to Oxford Clinic Hospital.

If you are covered by insurance for your procedure or surgery, we request that you forward all invoices directly to your insurance company for payment as Oxford Clinic Hospital does not liaise directly with insurance companies regarding claims.

Please note that you are not expected to pay any invoices on the day of your procedure or surgery but invoices are due for payment within 7 days of invoice date.

If you have any concerns regarding your account please contact us within 7 days of invoice date.

If you wish to make an Oxford Clinic Hospital payment on site you may do so at Intus Reception on Level 1.

EFTPOS, MasterCard and Visa facilities are available on site. Personal and bank cheques are also accepted. Direct credit payments can also be made and internet banking is available. - Our bank account number is provided on your invoice.